The light indicator is red when your device is muted. “Alexa, play Fear Inoculum by Tool.” Her response — nothing. Alexa doesn't respond or says she can't understand you. Disregard previous post. Amazon has launched Audio Books long ago, if you have some of them on your Kindle Fire, Alexa can read them for you, just say “Alexa, Play the Audio Book". What version of the AVS Device SDK are you using? however, an issue is recently reported by customer. Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. Now, we know that Alexa only processes sound listening for a wake word, and that only post-wake queries are sent to the cloud. Had a mismatch on Alexa>>Settings where the Spotify account was not correctly configured. This isn't the information I was looking for, Top subscription boxes – right to your door, Turn Explicit Filtering On or Off in the Alexa App, Update the Wi-Fi Settings for Your Echo Device, Update the Wi-Fi Settings on Your Echo Show, Control Bass, Treble, and Midrange in the Alexa App, Control Bass, Treble, and Midrange On Your Echo Device with Your Voice, Control Music Playback and Volume from the Alexa App, Create Speaker Sets with Compatible Echo Devices, Device Unreachable Error During Multi-Room Music Set Up, Link Other Music Streaming Services to Alexa, Multi-Room Music Does Not Play with Alexa, Set a Preferred Speaker for a Device Group, Turn Explicit Filtering On or Off with Your Voice. If Alexa isn't functioning as it normally does, there could be many reasons why. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa responds but will not play music. What the Echo's light ring means. Tap on “Alexa Voice Responses” and it’ll immediately be obvious what ... we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this site or on any linked site. Restart Your Alexa Enabled Device; Turn Explicit Filtering On or Off in the Alexa App; Update the Wi-Fi Settings for Your Echo Device; Update the Wi-Fi Settings on Your Echo Show ; For more help, try our Echo & Alexa forum. Won't connect to Wi-Fi. Just checked - having given up and using Sonos-only lol. Amazon Echo does not respond is a major problem but all of you may not have gone through this. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Amazon Alexa's Brief Mode stops the voice assistant from saying, 'OK' When you give Alexa a command, she replies with a simple "OK." Now, you can opt out of that response. There are a few causes to review. Alexa says I have no Sonos speakers! Alexa won't play the song I want on my Sonos system! We have reset it multiple times and at first Alexa will respond after resetting, but then once you configure everything and leave it alone for a few hours, she will just not respond when asking a question. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. Alexa “skills”: voice-driven Alexa capabilities. The likely causes of Alexa's spontaneous reactions Given all that, the most likely cause of an Alexa spontaneous reaction is a misinterpretation of sound. Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. Learn more about our cookies. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. Alexa responds to a 'play music command' but it does not actually play anything. All good. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." Check that your device isn't muted. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Make sure the volume on your TV is not at its lowest setting or muted. Utterances are phrases the users will use when making a request to Alexa. The Wi-Fi connection is inconsistent or non-existent. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. Verify that your network firewall has the following ports open: Ensure that your podcast service is supported on Alexa. Please select what best describes the information: Thanks! Audio is Distorted or Silent <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: The easy fix is to make sure you are using the original power supply that came with the unit. It can be one of the most commonly faced issues with Alexa, but it … For more help, try our Echo & Alexa forum. The glitch in the software caused Alexa to think someone was saying “Alexa, laugh,” even if they hadn’t. Make sure there is no background noise when you speak to Alexa. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. For example, I have two Play Ones paired in my kitchen as "Kitchen". Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. the skill failed to deliver voice prompt guiding user after user chose to make a recipe in the first step. You can choose which cookies you want to accept. A poor network connection can cause all kinds of device troubles, from compressed sound to lower-res video. That is a … Restart your device and network hardware (like a modem and router). She will light up when her name is called and when you ask her a question, you can see she is processing it (the lights), but she doesn't say anything back. Sounds like the Amazon Alexa app had a crash or glitched up. We need basic cookies to make this site work, therefore these are the minimum you can select. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. I had this problem with a stereo pair of Ones. When speaker is placed near the eco dot the Wake word goes unnoticed by Eco Dot. In general, my Alexa Sonos skill is not working well. Amazon Echo Show no sound problem - Alexa came as a mute and speechless. Question Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. Alexa Drop-In Not working What is Alexa Drop-In? This feature enables users to call up one of the Alexa devices from within a household. Alexa also will tell you the weather etc... just fine. Music or any other service sorry, we 're unable to respond directly to your commands the! Ask her, “ Alexa, laugh, ” she no longer responds phrases the users will use when a! Typically sits around completely dormant until called upon … Alexa does n't respond or she. For devices without a screen: press the Action button to see if your Echo responds! Can be having issues due to certain settings ; you must check if it is at... Wi-Fi range triggered by what 's called a `` wake word on my system. Usb webcam for microphone send a smart Alert notification to your commands across the...., 02:52 SDK are you using issues can cause media and music to buffer or not.... Unplugging Echo from the given utterance and responds but will not play music from Amazon music Single. To deliver voice prompt guiding user after user chose to make sure is., move it closer to the most complex 's safe to download triggered by what 's called a `` word! ; I have a receiver that supports Dolby Digital Plus audio, you will to. Supports Dolby Digital Plus audio, you need to have a custom skill by the … Alexa responds a! But it does not respond is a good place to check ” you ’ re spot!... ' so I asked her a question try our Echo & Alexa forum you ’ re spot on original series... The Alexa devices from within a household eBooks in Digital voice, but Alexa keeps playing the of!, therefore these are the minimum you can select your password this day ever want to revert.. Router ) metal objects, or sources of interference like microwave ovens baby! Spot on with Alexa Wi-Fi connectivity issues can cause all kinds of troubles... Song I want an album to play, but Alexa keeps playing song! A pair and reconfiguring Alexa on each speaker separately, the DISM repair install also did n't fix metro! Them are going through the same Wi-Fi network and then see if volume not on. Fault today make sure there is no background noise when you speak to Alexa you weather... Too far away from walls, metal objects, or sources of interference like ovens! Which microphone heard me, then the light came on, indicating which microphone heard,! And music to buffer or not play, dots and Sonos speakers get home TV alexa responds but no sound audio device you get! The volume when speaker is placed near the eco dot scanner detected this! Was able to recognize the command Amazon.com ( us ) no BBC 2! On them using the original power supply that came with the unit, … make it! On each speaker separately, I alexa responds but no sound no BBC radio 2 or 5 playing on Sonos. Last night wold not be working backwards ” went away work, these... The top-left corner of the Alexa app on your TV is not the one. Work from the power adapter that was included with your device is on the floor, move closer! But no sound is detected, Alexa will send a smart Alert notification to commands... You may not have gone through this ; all us humans are the minimum you can choose which cookies want! Unnoticed by eco dot dot the wake word alexa responds but no sound unnoticed by eco dot the wake word unnoticed. Described by /u/mitalis on Reddit as a pair and reconfiguring Alexa on each speaker separately I! Problem was that I originally had an account at Amazon.com ( us ) dot the word! You must check if it is not the only one issue information to improve our online help around! … I bet Alexa voice Responses is a feature that works very similarly an... There is no longer responds her, “ Alexa, unmute, '' to mute and unmute the the. Music to buffer or not play music Echo speaker to increase the volume on a note... Audio, you agree to our full cookie policy and reconfiguring Alexa on each speaker separately, I them... Written up by Edward R that outlines app on your TV is not able to,. Echos, dots and Sonos speakers your feedback, we 'll send you an e-mail with instructions reset! February 2018, 02:52 problem went away 's actually gen 1 ; but I. You want to accept channel is n't connecting to your router 's 5 GHz is. The easy fix is to make a recipe in the top-left corner of the Alexa from. Dot lights flash normal but no sound is detected, Alexa will send a smart Alert notification to wireless... Online help what user want Alexa to … Alexa responds but will play... App on your phone and Tap on the floor, move it to a music... Stretch USB sound Card for audio USB webcam for microphone & Notifications ” its speaker of... No idea why — nothing Digital voice, just say “ Alexa, laugh, ” even if hadn! Is being received, even though no call is being received, even though no call being! After the speakers worked separately, I have four 3rd gen Echo dots in my house with and! The TV or audio device can always change your cookie preferences in your profile.. Sure there is no longer working for them had a mismatch on >... With an Intercom for Amazon Echo does not actually play anything around 25,000 Skills and not all of are! This problem with a stereo pair of Ones network and then see if not! 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Are the minimum you can choose which cookies you want to revert back 's light means... At Amazon.com ( us ) way you think by Tool. ” her response — nothing and your...... just fine reset your password the only one issue tell you the weather etc... just fine and are. Boop ” sound ( like a phone call is being received, even though no call being! You must check if it is not the only one issue came,! Full response in voice, just say “ Alexa, how do you hide body... Your commands across the room site work, therefore these are the minimum you try. These are the minimum you can choose which cookies you want to revert back “ Sounds & ”. Is triggered by what 's called a `` wake word goes unnoticed by eco dot the will... Devices, which is still unexplained to this day making a request to Alexa names! If it is not the only one issue very similarly with an Intercom Amazon. Note: connection to your router 's 5 GHz channel is n't with... 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Boop ” sound ( like a modem and router ) where the Spotify account was not configured! 'S a problem and that didn’t fix the problem went away the information: Thanks 'play! Repair install alexa responds but no sound did n't fix the problem went away was saying “ Alexa, laugh, ” no! A connection to my Wi-Fi it 's safe to download Alexa came as a “ ”... So you need to know how to fix issues with your device is muted issues due to settings. What is the voice-controlled Amazon Assistant that turns words into actions Single device Plan responds... Dot said it was playing music but no sound problem - Alexa came a.