It not the sellers fault, I know It has just happened to me... myHermes courier just said parcel deliered at time & date.. not true but best how to resovle the problem. 09:50 PM. Why would you want to give the seller bad feedback ? We require proof of signature to confirm delivery for items with a total cost of $750 or more.". Hello, I sent a package via FedEx to an eBay buyer. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. tracking shows item delivered but we have never received the item. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Well I was at work and there is not Catchman. I have had this happen before with Canada Post and the seller would file a claim. The case alone would have given him a defect, and too many defects has a serious impact on the account. ‎12-06-2017 My understanding in this situation is that you need to lodge a disputed delivery claim with Australia Post. Keep working with the seller. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. I ordered an item and the seller used the GSP which made it worse. I just get the, "but sir, tracking information says it was delivered". Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. this is weird. Verify the shipping address; Recently, I bought a brand new Samsung Galaxy S8 from ebay. If you open a dispute, I'd probably suggest you start with eBay. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. Thank goodness the buyer didn't open a case. - edited If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP. on All this was after I received seller initiated notification from ebay that the item was posted last Tuesday (28th November). I will keep this thread updated on progress of my case. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. So I did the right things sent it to my work. Your best chance, and it is a pretty slim one, is to approach the courier's local office with documents you have signed a long time ago, show him that this wasn't your signature, and invite them to change tracking which depends on criminal forgery. Counter staff with potential customers building up behind you may react differently. From today I will not buy from any seller who uses myHermes. Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. 07:21 PM, on A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. ‎12-07-2017 Package tracking shows delivered, buyer did not receive. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. I sold a DVD on august 3rd. on If it is marked a delivered, the recipient is the one who needs to chase up AP. You returned the item but the seller didn’t send you a refund. This is obviously a loophole and threatens ebay buyer protection. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. Anybody buying from the seller whose goods never arrived at my house will not learn that my package disappeared. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. 10:46 PM So is the SOD just for Ebay or is it for Paypal as well? ‎12-07-2017 10:48 PM, on EBAY security personnel please look into this elaborate scam asap. I wouldn't do it on the phone, though, if they have a local office. we have asked seller about the proof of shipment to our address, first he said he had written right address  but later he stopped responding rather he opened a case. Track status shows as Delivered. If you still draw a blank then you have a problem because if you open a case for non-receipt, the seller will simply enter the tracking number and eBay will see that the parcel has been 'delivered' - you'll lose at that point. I raised a case with Ebay and Australia Post who are currently investigating. You received an item that wasn’t what you ordered and you requested a return through the order status page. on , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. tracking shows only the name of suburb not the address. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. on Ask eBay to step in and help. ‎12-07-2017 Hey everyone, thanks for the great advice. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). Don't forget that the seller probably believes the item arrived. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. You'll be able see the item's expected delivery date, and the address it's being shipped to. ____________________________________________________, Chasing Australia Post is only as good as what extra insurance was placed on it. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! ‎12-05-2017 01:33 PM, on Clearly a shipping company mistake. I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies. The sooner the likes of myHermes the joke of couriers is out of bussiness the better. I raised this with the seller who sent me the tracking number. I can't understand why you would penalise the seller, and bite your own nose off by cancelling your account with ebay, when neither of them was at fault. It was posted via UKmail. This will save you the hassle of customers claiming they haven’t received an order when tracking shows it does. Recently, I bought a brand new Samsung Galaxy S8 from ebay. This exact same thing happened to me. It sounds like you should have it by now.....have you contacted the seller yet? Since I returned I have only bought relatively cheap items. I'm afraid this is true, and you won't get a refund if a tracking number exists. Ebay claims, they offer buyer and seller protection but what sort of protection is this? So, don't get … Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. Have you check with the neighbours? thank you for your response. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. on For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel? But when I went to check the status of the package again, it says the item was delivered and signed for by myself. ‎12-02-2017 but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. Are both you and the seller is the Express zone? Write a “Etsy Package Was Not Delivered” note and keep it handy. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. If it was only posted last Tuesday it is unlikely to be delivered within 3 days....far more likely to be delivered sometime this week, even if it was express mail. ‎12-03-2017 I was so annoyed I canceled my account with. Your request will then close automatically within 24 hours. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. I was home and no parcel was delivered nor a 'failed to deliver' card left. Ebay sides with buyer. I've attempted to contact the seller but no luck. ‎12-02-2017 Since I printed the label directly from ebay and it provided his address, and shows as delivered… Mail item has not arrived by the expected date. I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. 4 Reasons for an "Item Not Received" Case. Buyer claims item not received, tracking shows delivered. There's a signature that they say is mint but it looks like EW which is not anything like my initials. You can find your order's delivery information in your Purchase history. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. According to the tracking number xxx xxx, it was delivered to you on xxxday. Australia Post also tell me it was scanned at the destination mail processing centre. ebay is not at fault here it is Aust Post you need to take it up with. What can I do about it? How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8  from this seller. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. What to do if your package shows as delivered but you can't find it. Wishful thinking I know but worth a shot. I've contacted the courier company & the seller but no reply yet. this is a **bleep** company ripping off people in the name of buyer's protection. So it would have been rough justice for him - maybe not immediately, but if his attitude was the same for others it wouldn't take long. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. 10:03 AM. EBay gave him a refund, he got the item 10 days later, shipping received confirmation came to me, and he is ignoring my emails. It was stated up-front that the item was shipped with a tracking number, and that the tracking information established that the item had been delivered. on Thank you for this information. ‎12-05-2017 PayPal will also require the seller show proof of the delivery address - this can somtimes be just a postal receipt with the postcode, rather than the full delivery name or address, though. Fortunately, this is … While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. It was posted via UKmail. In the past I spent hundreds of pounds on expensive electricals, trusting that I would get what I paid for and in all but one case I did. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. It says it was delivered to this address at a time when I was at work. This seller should have send such a valuable item more securely. If so, he would have been forced to refund and claim from the courier himself. Package says delivered but not received it. 10:29 PM. Much appreciated. Your order status shows delivered but your Amazon order was not received. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. 12:22 AM. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . Note each possibility and how the customer can help (see below). The issue is already taken care of, but I'm wondering if this really was a legit postal delivery error, or an attempted buyer scam. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. It has been a week since the package shows as delivered. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? However that one case destroyed my faith in both feedback and Ebays dispute system. - edited Australia Post Tracking is then updated to say that the item has been delivered. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). This is how things started for me. ‎12-02-2017 It happened to me a while ago, a parcel sent from China was supposedly delivered to me and signed for . Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. 03:34 PM. I check my email and it said it was delivered and signed for by Catchman. 06:05 PM. Ebay is like the Wild West, rough justice. tracking shows item delivered but we have never received the item. It's hardly the sellers fault that the courier was competent. They have protocols in place to deal with compensation claims in these situations. ‎12-08-2017 Should be open a case for this, who will ebay side with? There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. This is what I was told by Australia Post. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). I had this situation a couple of years ago. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. Find a Missing Package That Shows As Delivered. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. ‎12-07-2017 That being said, the seller's shipping method (if a pre-paid satchel) will not have provided them with valid proof of shipping by PayPal's standards, because they wouldn't even have a receipt showing the delivery suburb (that can only be obtained when purchasing postage over the counter) let alone documentation proving the delivery address is identical to the one you provided. On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. ‎12-02-2017 11:31 AM, on If the Ebay fraud team ever see this message please contact me. ‎12-05-2017 That would have been so unfair. I forget now what the percentage is before you get banned. If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To be fair this is always a difficult one for ebay but they do tend to side with the buyer if its Royal Snail, the Problem is anybody can just claim it was not delivered & somebody else must have it do you have the items recorded number if so at least look at royal Mails track & trace you may just recognise the signature or at least you can varify its not yours or one of your family, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. So not crazy expensive but definitely enough to care about. Yes, other buyers have found themselves in this situation. on Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). Assure the customer you’re on it: “Let me see what I can do to help.” 3. There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay. 10:49 PM. I dont dispute that the seller dispached the goods in good faith but when they didnt arrive he basically said it was my problem. 02:02 AM. I've just gone on the Hermes website and tracked it. on we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. ‎12-06-2017 11:42 AM, No point going to Paypal - they only require proof of postage (as per Australian law). The package was out for delivery on Sat Nov 18, but then later that day it … The seller did'nt want to know and nor did Ebay. I ordered and Apple watch on sale and it was sent by Fedex. ‎12-03-2017 I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. Include the following points: 1. 10:15 AM. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 01:44 PM. Tracking shows item delivered but never received. ‎12-03-2017 . Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. It just doesn't add up. In person is likely to make more of an impression. Obvously things can go wrong but when they do you would think some effort would be made to resolve the situation. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. 11:41 PM. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Hi, I'm not sure if anyone can help. It was delivered August 5th. The carrier sent me a copy of the signature and it was not even the right name. Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. I recently purchased an item from ebay. As a last resort if you funded the payment with a credit or Visa debit card then you can ask your bank about a chargeback. 6pm came and still no package. But I didn't recieve or sign for anything. At that point, it's between you and the shipping carrier. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … EBay will not do anything for me, and … Sounds like seller wrote the address rather than printed an imported label, so it may yet be the seller who got the address wrong and not be APs fault at all. Ask for help: “I hope you don’t mind helping to locate this package.” 4. It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. on 6pm came and still no package. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Do you have a link where this is explicitly stated on both Ebay and Paypal webites? That is why he deserved negative feedback. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Re: Ebay Item Was Not Received and They Will Not Issue a Refund Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. Also, more buyers of high value new items (Iphone 8, Samsung Note 8) are leaving negative feedback for this scamming seller for not receiving their phone. Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection. It could have been an empty satchel or satchel with random small item delivered to a any residence and that seems to result in the 'Item delivered' status appearing on the Australia Post tracking system. Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. However, we're always ready to step in and help. 5. ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. If you had opened a INR your seller would have refunded you so you would not have lost the money, and you should then have left positive feedback, for resolving a situation that was not his fault. 14 years positive feedback and stayed away for a year. His feedback does not reflect the experience of at least one of his customers. Learn more about asking eBay … ‎12-05-2017 Still holding out hope that it shows up at some point. The Australia Post representative I spoke with told me there have been cases where empty (or containing bogus contents) satchels are sent to random addresses within the same neighbourhood as the buyer. The point is that the signature could have been anyone's and obtained anywhere - the buyer got neither his item nor a refund. I recently purchased an item from ebay. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute. ‎12-07-2017 08:00 AM, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. tracking shows only the name of suburb not the address. ‎12-03-2017 Thank them for their patience: “Thank you so much for your patience and help with thi… on The scammer would simply just send an empty satchel to a random address in the neighbourhood and that will satisfy the requirement. Apologize: “I’m so sorry this happened.” 2. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I hope Ebay acknowledge this serious issue asap. Anyone else been in a situation like this? Not all addresses get deliveries directly to their doors. tracking shows only the name of suburb not the address. The sender pays for a signature, they get a signature, that should be the end of it. You didn’t receive your package over three days after the maximum estimated delivery date. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. on I literally bolted to the letterbox as soon as I received notification and there was nothing. Lets face it when you buy something you expect to receive it. If Track shows my item as successfully delivered, but I have not received it, what should I do? 11:19 AM. After several phone calls etc I gave up as it was a low value item . Do you can I make a small claims to the court, report the courier to the police as a theif. In my case the seller dropped the satchel (contents unknown but was supposed to be a boxed iphone 8 plus) in the yellow Australia Post street curb box and it was first scanned at the destination mail processing centre. on #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. ‎12-02-2017 If it was posted last week 28th Nov then I should have received last week. This is one of the reasons that sellers get unfair defects which lead to them losing their account. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Item shows delivered, buyer sends me a message a day later saying he never received it. - opens in new window or tab. You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 09:43 AM. Have you checked your wheelie bid, shed or any other outside areas? The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. on The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. ‎12-06-2017 This is very effective: Hi customername, I’m sorry to hear the package went missing. Did you open a INR case. Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. I will contact USPS first thing in the morning. Marked as delivered, but they said the shipper has to file the claim, not the recipient! This message please contact me over $ 750+ does ebay and Paypal webites 's protection get around poof. Case seller updated dispute case with ebay and Paypal webites with potential customers up... Confirm delivery for items with a service that includes tracking, use the Track tool to see what they ”... Sellers get unfair defects which lead to them losing their account total cost of $ 750 or more..! 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